Recolight member satisfaction hits all-time high
Resource | 14 December 2022

Recolight has released a report on member satisfaction following surveys conducted by an independent company. The report found that 96 per cent of members would recommend the compliance scheme and 95 per cent agreed that Recolight keeps them informed about changes to WEEE regulations.

Recolight Logo
Recolight Logo

A further 81 per cent of the 43 members surveyed said that the compliance scheme provides value for money and 79 per cent said they saw Recolight as the main compliance scheme in the industry. The 43 members surveyed were randomly selected out of Recolight’s total 204 producer members.

Recolight CEO Nigel Harvey said: ”These results are fantastic – and a real testament to the hard work and dedication of the Recolight team. That said, we won’t be resting on our laurels. We will always strive to do that little bit more, and go the extra mile to help out our members.”

When asked by the survey to describe the benefits they felt they received through Recolight, answers such as ‘being able to do it all online’ and ‘getting reminders for returns, as ‘it helps with supply chain issues’ were received. 93 per cent of members surveyed said they found Recolight staff responsive.

Recolight survey results
Recolight survey results

Adrian Willis, Recolight Membership Manager, added: “We see new Producer Members joining our scheme because we have no hidden charges.

“With our simple per unit charging, our members know what their charges will be each year, irrespective of WEEE market share, targets, or compliance fees.

“It is good that the wealth of staff knowledge about the WEEE regulations gives our members confidence that we offer professional advice. In addition, offering a free recycling service gives our members a competitive advantage.”

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How will the government and DMOs address the challenges of including glass in DRS while ensuring a level playing field across the UK?

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There's no easy solution to include glass in the DRS while maintaining a level playing field. Potential approaches include a phased introduction of glass, potentially with higher deposits to reflect its logistical challenges. The government and DMOs could incentivise innovation in glass packaging design and subsidise dedicated return points for glass-handling. Exemptions for smaller businesses unable to handle glass might also be necessary. Any successful solution will likely blend several approaches. It must address the differing priorities of devolved administrations, balance environmental benefits with logistical and cost implications, and be supported by robust consumer education campaigns emphasizing the importance of glass recycling.